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Customer Service

Shipping & Delivery

Our logistics center is located in Netherlands for quick deliveries in Europe. Normally all orders will be shipped the same day order is placed, and you will receive your package within 1-7 working days*. This is Monday-Friday excluding public holidays. you will receive shipping confirmation to your email, as soon as the package is shipped. Tracking code is included in the confirmation email, when available.
Shipping information and prices

Privacy & Security

At IRON GYM, we value your privacy. Because our Web site permits individuals to submit information via email, we have developed this Privacy Policy to inform users of our Web site of our policies and practices regarding such information.
What information do we collect?
We collect information from you when you register on our site, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, you may be asked to enter your name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously. Google, as a third party vendor, uses cookies to serve ads. Google's use of the cookies enables it to serve ads to our users based on their visit to our sites and other sites on the Internet. Users may opt out of the use of the cookie by visiting the Google ad and content network privacy policy.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails

The email address you provide for sales follow up, may be used to send you information and updates pertaining to your requests, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each newsletter.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers’ hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. Third party links Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Returns & Replacements

If you receive product that is damaged for some reason, please contact customer service.

Ordering

Ordering is easy and safe. We use industry standard ssl, for secure shopping. Add products to cart, and go to checkout at the top of the page. In checkout you will be asked to fill in your address information. Check that you have correct information (products, contact information) and select your wanted payment method and click Place order. Depending on the selected payment method, you might be directed to 3rd party payment method page (for example Paypal), where you fill in your payment information. Make sure you do not close the browser or the page, before you are redirected back to store.

Payment, Pricing & Promotions

You can pay with Credit / Debit cards, Paypal, or by using Klarna for part-payment and invoice. Prices are in euros and in Pounds, by selecting currency you will see the prices in selected currency. We may have promotions on site, you can see the discounted price next to the original price.

Viewing Orders

When you place order, you will receive a order confirmation to your email address. Make sure you have inputted the correct email address to your order. You can always view your orders from your logging into your account.

Updating Account Information

Log into your account for updating your account information and newsletter subscritions. From your account you are also able to view your order history.